Frequently Asked Questions

The good news is, Touch Point is priced based on your size and usage so it is affordable whatever your size, and additionally, the longer you sign up for, the greater the saving you will make. Please contact us for price information.
Yes! Comprehensive training on the use of Touch Point is included in the price as well as continued support and assistance from our dedicated team- just contact us.

On completion of a session, the staff member will log the details ready for the student to authenticate. The student will select ‘Timesheet’ from the menu on their dashboard which will bring up the session/s that have been logged then simply click on ‘Authenticate’, check the details are correct and answer the review questions using tick boxes.

FAQs

All documents uploaded by admin will be available for staff and students to view. Upon successful login, staff and students are directed to their dashboard where they select ‘My Documents’ from the menu where they can download and view documents.

Students can click on ‘My Support’ from their dashboard menu, select a staff member to view their availability.  Alternatively, they are able to view the staff member’s calendar by selecting them from the drop box at the top of the calendar. A blue dot on the calendar shows that a time slot is not available as it has already been booked by another student (the student’s details are not visible). 

Only when there are new documents that need to be accepted will this happen. Once accepted, the documents will be saved to the documents section of your portal and you can sign in as normal without having to go through this process each time.
You can select 4 weeks at a time to invoice.
No, it’s not possible for someone else to book a time slot when it is in pending status, as the system will not allow it.
Students can view details of the staff members who have been assigned to them by going into the ‘my support’ section on their portal. Students are only able to see the staff member’s support type(s) and role(s), name, contact number, email, availability of the staff member and their allocated hours, hours remaining and completed hours.

Yes, all the data will be stored on AWS server, UK region, which ensures that your privacy and personal information are protected.

Select ‘My Support’ from your dashboard and you can view the running total of all hours allocated, completed and remaining. You can also select a staff member from the drop down box on your dashboard, above the calendar and click on the information icon to see details displayed in a pie chart.
If, for example, you have booked a 1 hour session with a student 10:00am – 11:00am but the session lasted for 1.5 hours, claim the 1 hour as was booked for the session originally but then click on the ‘+ Log a session’ on the job sheet then add in a session for 11:00am – 11:30am to cover the extra half an hour. You can then claim for that session as well and get the student to verify both sessions. This way, the hours claimed with correlate with the hours on your timesheet.
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