Privacy Policy
- your use of this website at https://touchpoint-system.com (our “Website“);
- your use and/or licensing of our software products and apps (our “Software“);
- any customer service or other enquiries you submit to us.
We recognise our obligations under data protection legislation and we are committed to keeping your personal data safe and secure.
You should read this Privacy Notice so that you understand how we will handle your personal data.
Our aim is to only use and hold your personal data in ways that you would reasonably expect us to.
We reserve the right to amend this Privacy Notice from time to time. If we amend this Privacy Notice we will make you aware of this via updates posted on our Website.
Who we are
We are Access Support Ltd, a company registered in England and Wales under company number 12488349 with its registered office at 260 Drake Avenue, Worcester WR2 5RZ, United Kingdom.
Our registration number with the Information Commissioner’s Office is ZA912115.
If you have any questions regarding this Privacy Notice or how we process your personal data please contact us using the details below:
Data Protection Representative: [email protected]
How and why we will use your personal data
We will usually only process your personal data where:
- you have consented to the processing; or
- the processing is necessary to comply with our legal obligations; or
- the processing is necessary for the performance of a contract (e.g. a Software licence agreement); or
- the processing is necessary for our legitimate interests or the legitimate interests of third parties; or
- the processing is necessary for the exercise or defence of legal claims.
The table below provides examples of the types of personal data we may collect, use, store and transfer in relation to you and the various ways in which we may use your personal data and which of the legal reasons we rely on when processing your personal data
| Data Subject | Types of personal data | Purpose of processing | Reason for processing |
|---|---|---|---|
| Website visitor / user | IP address | To assist or improve the individual’s use of the website | Legitimate Interests |
| A Licensee of our Software (where the Licensee is an individual) or an individual employed by a Licensee of our Software (where the Licensee is a University, school, college, business or organisation) | Full name, address, e-mail, telephone number, position within company or organisation | To provide our Software for use by the Licensee; to process payments for Software licence fees; to enforce the terms of our Software licence. | Performance of Contract. Legitimate Interests |
| User of our Software (e.g., an individual Licensee or a student or employee of an enterprise Licensee) | Full name, e-mail address, Software usage data (e.g., time and date of Software download, activation and use) as well as other personal data uploaded to,stored or created using our Software | To provide access to our Software; to improve our Software products and the user experience; to ensure all use of our Software is properly licensed. | Performance of Contract. Legitimate Interests |
| Individual making enquiries | Name, e-mail, telephone number | Providing details of our services/products | Legitimate Interests |
*Please note that, where you are a User of the Software, and you upload any personal data concerning third parties you should inform those individuals that you have shared their personal data with us.
What personal data do we gather about you?
“Personal data” is any information about an individual from which that individual can be identified. It does not include data from which an individual cannot be identified, for example anonymised data.
We may collect personal data about you from the following sources:
- Information you provide to us via our website;
- Information included in your online or offline Order Form if you purchase a licence of our Software;
- Information you provide when you download or register to use our Software;
- Information you upload to, store on, create using, or transmit using our Software;
- Information which a User of our Software uploads, stores on, creates or transmits using our Software
- Information which you provide when you contact us with an enquiry or correspond with us offline (e.g., via email or post).
How do we store your personal data and keep it secure?
We use reasonable and up to date security methods to:
- keep your data secure;
- prevent unauthorised or unlawful access to your personal data;
- prevent the accidental loss of or damage to your personal data.
All personal data provided to us is stored on our secure servers and in secure filing systems.
We have in place policies, procedures and technologies to maintain the security of all personal data from the point of collection to the point of destruction including procedures to deal with a security breach.
We will ensure your personal data is only accessible by those who need to see it for their specific role.
We will only transfer your personal data to a third party if that third party agrees to comply with our procedures and policies or if they have put in place equivalent policies and procedures of their own.
Purpose and legal reason for processing.
Where the legal reason for processing is the performance of a contract with you, if you do not provide relevant personal data, we will not be able to fulfil our contractual obligation(s) to you and this may have a detrimental impact on you.
We do not sell or rent personal data which you provide to us.
If you have any questions about the contents of the above table (for example, if you would like to understand what our “legitimate interests” are for any specific processing activity) please contact our Data Protection Representative.
How we keep your personal data accurate?
We will keep the personal data we store about you accurate and up to date.
We will take every reasonable step to erase or rectify inaccurate data without delay.
Please tell us if your personal details change or if you become aware of any inaccuracies in the personal data we hold about you.
We will contact you if we become aware of any event which is likely to result in a change to your personal data.
How long will we keep your personal data?
We will not keep your personal data for longer than is necessary for the purpose(s) for which we process it. This means that data will be destroyed or erased from our systems when it is no longer required.
For guidance on how long certain data is likely to be kept before being destroyed, contact our Data Protection Representative.
What rights do you have in respect of your personal data?
You have the right to:
- request access to any personal data we hold about you;
- request for any inaccurate personal data which we hold about you to be rectified;
- request to have your personal data erased;
- request to have the processing of your personal data restricted (for example, if you think the personal data we hold about you is inaccurate you can ask us to stop processing it until we will either correct it or confirm it is accurate);
- request the transfer of your personal data to another data controller;
- object to certain types of processing, including processing based on legitimate interests, automated processing (which includes profiling) and processing for direct-marketing purposes; and
- withdraw consent to the processing of your personal data (where the legal reason for the processing of your personal data was your consent).
If you wish to exercise any of the rights set out above, you must make the request in writing to our Data Protection Representative. Please note some of these rights are restricted in some circumstances.
Automated decision-making
We do not conduct automated decision making (including profiling) in connection with your personal data.
Who will have access to the data we hold?
Our personnel who need to access your personal data will view it in order that we can provide our services to you. All of our personnel understand the need to keep your personal data confidential and to use it only for legitimate purposes.
In addition to our own personnel, other personnel from our service providers may process your personal data on our behalf (for example, third party hosting companies; external software developers who assist us to further develop the Software). We carry out due diligence on our service providers and make sure we have a contract with them which satisfies the requirements of data protection legislation.
We may disclose your personal information to third parties:
- if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
- if we or substantially all of our assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets; and
- if we are under a duty to disclose or share your personal data in order to comply with legal obligations or to protect the rights, property or safety of others.
If your personal data is provided to any third parties, you are entitled to request details of the recipients of your personal data or the categories of recipients of your personal data.
Apart from the situations referred to above, we will not disclose your personal data to a third party without your consent unless we are satisfied that they are legally entitled to access your personal data.
Transferring your data outside the UK/ European Economic Area (EEA)
We will not transfer your personal data outside the UK/ EEA unless such transfer is compliant with data protection legislation.
This means that we cannot transfer any of your personal data outside the UK/ EEA unless:
- the UK ICO or EU Commission has decided that another country or international organisation ensures an adequate level of protection for your personal data;
- the transfer of your personal data is subject to appropriate safeguards, which may include binding corporate rules or standard data protection clauses adopted by the UK ICO or EU Commission; or
- an exception applies (including if you explicitly consent to the proposed transfer).
Cookies
Our website uses cookies to distinguish you from other users of our website. These cookies sometimes process personal data. This helps us to provide you with a good experience when you browse our website and allows us to improve our website.
For detailed information on the cookies, we use and the purposes for which we use them, please see our Cookie Policy, below.
Cookie Policy
1. Our site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our site and to provide and products. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
2. By using our site, you may also receive certain third-party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. For more details, please refer to section 6 below. These Cookies are not integral to the functioning of our site and your use and experience of our site will not be impaired by refusing consent to them.
3. All Cookies used by and on our site are used in accordance with current Cookie Law.
4. Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our site may not function fully or as intended.
5. Certain features of our site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 6. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 7, but please be aware that our site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
6. In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
7. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.
8. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
Right to make a complaint
If you have any issues with our processing of your personal data and would like to make a complaint, you may contact us via our Data Protection Representative or the Information Commissioner’s Office on 0303 123 1113.
This Privacy Notice was last updated on 06 April 2023.