Get to know us

Michele - Founder

With over 15 years of experience tutoring and mentoring Higher Education students, and as the founder of an agency providing Non-Medical Help (NMH), Michele understands how students flourish when given the right support. She has utilised her in-depth knowledge and experience to develop online systems that provide effective solutions for NMH providers, students, apprentices, and Needs Assessors.

Tania - Admin/Assistant

Tania brings many years of dedicated experience in the disability sector to our team. She assists with the smooth daily running of the business and provides customer support to our clients.

Kiran - Support Co-ordinator

Following a successful career supporting individuals and small businesses in corporate hospitality, marketing, and the legal sector, Kiran transitioned into Higher Education. She now brings years of specialised experience as a support co-ordinator in the DSA sector, ensuring a high-quality, personalised service for all.

Our Story

Access Support was established to make disability support in Higher Education as efficient and impactful as possible.

Our company was formed through a collaboration of individuals with extensive experience in Higher Education disability inclusion and leaders of successful businesses within the sector. Having experienced the daily challenges of providing Non-Medical Help (NMH), we understood the heavy administrative burdens that support providers face.

We developed Touch Point out of necessity. Originally created to streamline workflows within our founder’s own NMH provision company, the system proved so successful to our own in-house operations that we made it available to other providers. Today, Touch Point has a proven track record of removing manual administrative burdens, allowing support providers to focus on growth and service expansion.

Touch Point was designed to achieve three key objectives:

1. Enhance accessibility: To reduce barriers for Higher Education students and apprentices with disabilities or mental health conditions when accessing support.

2. Streamline administration: To minimise time-consuming administrative tasks for providers, allowing them to redirect their focus to active support delivery.

3. Support modern workflows: To facilitate remote working and digital record-keeping while ensuring full compliance with regulatory and audit requirements.

Touch Point delivers on all these objectives and our clients report significant time and financial savings. Students find the system highly intuitive, giving them greater autonomy when booking sessions and communicating with their support workers. Furthermore, support workers report that reducing their administrative load has allowed them to focus on delivering high-quality support and building stronger student relationships.

Our Vision