Touch Point Gateway

Connecting Students, Assessors, and Support Providers

Touch Point Gateway is an online search tool designed to streamline the DSA (Disabled Students' Allowances) sector. We help Needs Assessors find the perfect match for students by providing a clear, real-time directory of Non-Medical Help (NMH) and Taxi providers. The Gateway has been developed onto our existing software system Touch Point – an online system to administrate the delivery of NMH support. Touch Point has a user-friendly interface, intuitive and is simple to navigate, and we have maintained that ethos with Touch Point Gateway.

What is it?

Think of Touch Point Gateway as the "search tool" for student support. It is a dedicated platform where providers list their specific services and current availability, allowing Needs Assessors to stop searching outdated lists and start finding quality support in seconds.

How it Works

We’ve kept the process simple so you can focus on what matters:

Quick Sign-Up: Providers complete a simple digital form and get instant access to their own Gateway account to set up and easily maintain their listing.

Smart Listings: Providers list their availability by campus and role and enter additional information such as specialisms, out of hours support, interim support etc.

Real-Time Search: Assessors search for specific NMH roles in specific locations (campus/postcode area/remote nationwide). The most recently updated listings appear first, ensuring the data is always fresh - reducing admin "bounce back" and delays for students.

Instant Matching: Assessors copy-and-paste provider details directly into their reports.

Needs Assessors

Making Touch Point Gateway your go-to online tool will save hours of admin time and allow you to find specialised support at the click of a button.

HEI providers can indicate when they are at capacity by displaying this clearly in bold at the top of their information box. They may also include details of their preferred providers and the campuses where in-person support is available.

Take a look at our short video:

Providers

Increase your visibility, showcase your features and specialisms, and manage your capacity with ease. Subscriptions are flexible and can be paused at any time if you are up to capacity.

We are a small friendly team who will be on hand to support and guide you to optimise your listing and go live. We’ve had really positive feedback from providers using the Gateway, including reports of renewed referrals, increased visibility, and more direct contact from Needs Assessors (calls rather than generic emails).

Take a look at our short video:

Why use Touch Point Gateway?

Our Ethos

Our mission is built on three core pillars

Better student outcomes

By making the matching process faster and more accurate, we reduce delays in support, helping students stay on track and succeed in their studies. Get the right support, right when it's needed.

Levelling the playing field

We believe students benefit from a diverse range of providers. Our tool gives smaller agencies and sole traders the same visibility as large companies, ensuring their specialist skills reach the students who need them.

Reliability through accountability

We charge providers a small fee to ensure they only list where they truly have capacity. This small investment drives high-quality, accurate data that Assessors can trust, giving them confidence when matching.